Shipping & Returns
Clear policies for online orders and limited heritage pieces. Template copy — adjust to your operations.
Shipping
Orders are processed within 1–2 business days. Made-to-order and limited handwork may take longer; timelines appear on the product page.
| Method | Region | Estimate | Cost |
|---|---|---|---|
| Standard | Domestic | 3–7 business days | Free over $150 · else $8 |
| Express | Domestic | 1–3 business days | $18 |
| International | Selected countries | 7–14 business days | Calculated at checkout |
| Store pickup | Lhasa / Chengdu | Ready in 2–4 days | Free |
Tracking
You will receive a tracking email when the parcel ships. Track anytime from your account.
Returns & exchanges
Ready-to-wear may be returned within 14 days of delivery if unused, with original tags and packaging. Final sale, personalized, and certain heritage one-of-a-kind pieces are non-returnable unless defective.
- Start a return from your order history or email hello@aj-namo.example
- Exchanges are subject to available size/color
- Refunds return to the original payment method within 5–10 business days after inspection
Damaged or incorrect items
Contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no cost to you.
Care before return
Do not wash or wear items intended for return. See the care guide, each product’s care notes, and our size guide to choose confidently.