Frequently asked questions
Orders, tracking, sizing, care, heritage pieces, membership, and stores. Still stuck? Contact us.
Domestic standard is typically 3–7 business days after processing. Express is 1–3 days. International estimates show at checkout. Free standard shipping applies over $150. See the full shipping policy.
Most ready-to-wear can be returned within 14 days if unused with tags. Limited heritage and personalized pieces may be final sale. Details live on Shipping & Returns.
Use our size guide with garment measurements in centimeters. Between sizes, size up for layering. Handwoven pieces may vary ±1–2 cm.
Some pulu, felt, and embroidery pieces are limited or unique because of hand processes. Product pages note limited status when inventory is constrained.
Join free as Wanderer, earn points, and unlock Nomad/Summit tiers by lifetime spend. See Membership for benefits and the NAMO30 welcome code.
Yes, when inventory allows. Choose store pickup at checkout for Lhasa or Chengdu doors. Find addresses on the store locator.
Chengdu flagship offers alterations for Summit members and by appointment for others. Contact the store team via Contact.
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